Question 1

Can I customise my own gift box?

Accepted Answer

Yes. Our Build Your Own Box tool lets you choose a box, pick your sweets, add a ribbon, and include a personalised message for weddings, corporate gifting, or any occasion.

Question 2

Do you offer corporate and bulk gifting?

Accepted Answer

Yes, we offer curated corporate gifting solutions for bulk and business orders. Visit our Corporate Gifting page or contact us to discuss your requirements.

Question 3

What is your shipping and delivery policy?

Accepted Answer

Shipping charges are calculated at checkout based on your delivery pincode. Full details are available on our Shipping Policy page.

Question 4

What is your return and refund policy?

Accepted Answer

Details on eligibility and the refund process are available on our Refund and Return Policy page.

Question 5

Do you have physical stores?

Accepted Answer

Yes. Use our Store Locator to find The Hazelnut Factory stores near you.